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Taking Customers for Granted Costs Companies Big: 3 Actionable Steps To Make Sure Your Company Doesn't Pay the Price
Then: “Our software is unique. It’s critical to our customers’ business so it sells itself.”

Now: “There are competitors we haven’t noticed before. Customers are being more selective and our market share is threatened.”

Many B2B software leaders are now re-evaluating how they can structure their teams internally to support the ever-changing needs of their customers to stay competitive and understand what the key drivers are for renewal or churn. On this month’s webinar, Christy Ransom and Liz Lee, Valuize CS Strategy Director and CS Strategy Consultant, will share some stories and learnings from clients that have struggled with this disruption in their business and how they tackled it head on to become more efficient and truly customer-centric.

Join this live 1-hour session to hear how other B2B software leaders have navigated the change and walk away with three high-impact actions you can take in your own organization:

• Assess your customer base to understand their motivations and value drivers
• Align your customer-facing teams (Sales, CS, Product) around delivery of value-based outcomes for these customers
• Create a strong feedback loop of cross-functional information sharing for continuous improvement

Embrace the future! Register today.

Feb 23, 2021 11:00 AM in Vancouver

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Mirah Gocher.