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How To Structure and Scale A High-Performance Customer Success Operations Team
With over 50% of customer success organizations now responsible for driving renewal revenue, B2B leaders are looking for sharp and innovative ways to optimize their customer success organizations (TSIA, 2021). Given the increasing importance of CS technology, many organizations are investing heavily in building out a team of Customer Success Operations experts.

On this month’s webinar, Mary-Beth Donovan, VP Customer Success Operations at VMWare, and Mathieu Brillon, SVP Digital Strategy at Valuize, will share their expertise on how to build an outstanding Customer Success Operations team that will drive a repeatable and scalable path to recurring revenue growth.

Join us on this live 1-hour session on Wednesday, June 2nd @ 12pm PST (3pm EST) to discover how you can structure, compensate, and scale your Customer Success Operations organization for optimal impact and efficiency.

On this webinar, you will learn:
• Why you need to build out your CS Operations team
• When it’s the right time to scale your CS Operations team
• How to effectively scale your CS Operations team
• What qualities to look for in your next CS Operations hire
• How to structure and compensate your CS Operations team
• What tactical metrics to use to track team performance

Jun 2, 2021 12:00 PM in Vancouver

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Mirah Gocher.